Last updated: 16 October 2026
Insight Electrical (ABN 66 610 420 463) respects your privacy. This policy explains what personal information we collect through insight-electrical.com.au, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Enquiry details: when you fill in a quote or contact form, or chat with us on the website, we collect the details you give us, such as your name, phone number, email address, suburb or address, the service you need and your message.
- Calls and emails: if you phone or email us, we keep a record of the conversation details needed to look after your job.
- Website usage: we collect general information about how visitors use our website, such as pages viewed, the device and browser used and how you arrived at the site. This does not identify you by name.
How we use your information
- To reply to your enquiry, give you a quote and book and complete electrical work.
- To send invoices, compliance certificates and other paperwork for your job.
- To follow up on work we have done and respond to questions or complaints.
- To understand how our website is used and improve it and our advertising.
We do not sell your personal information. We only use it for the purposes above, or where the law requires or allows it.
Third-party services we use
Our website uses a small number of trusted services to run its forms, chat and analytics. These providers may store information on servers outside Australia, including in the United States:
- Website forms and chat: our enquiry forms and chat widget are provided by a customer messaging platform. The details you submit are stored in that platform so our team can respond to you.
- Google Analytics and Google Tag Manager: these help us measure website visits and actions such as form submissions, calls and emails.
- Google Ads: we may use Google Ads tags to measure whether our ads lead to enquiries.
- Google reviews: customer reviews shown on our website are loaded from Google.
Cookies
Our website and the services above use cookies and similar technology to keep the site working, remember settings and measure visits. You can block or delete cookies in your browser settings. Some parts of the site, such as the forms or chat, may not work properly if you do.
Keeping your information safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Access is limited to people who need it to look after your enquiry or job. We keep information only for as long as we need it for these purposes or as required by law, such as tax and electrical compliance records.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to stop contacting you at any time. Contact us using the details below and we will respond within a reasonable time.
Questions and complaints
If you have a question or concern about how we have handled your personal information, please contact us first so we can try to fix it. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Insight Electrical
Phone: 0468 043 743
Email: admin@insight-electrical.com.au
We may update this policy from time to time. The latest version will always be on this page.